Privacy Policy — Your Data at 7cc7

1 Introduction

This Privacy Policy ("Policy") describes how 7cc7 ("we", "us", or "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you" or "Player") who register for and use the 7cc7 online casino and sports betting platform, accessible at https://7cc7.io and its associated subdomains and mobile interfaces (the "Platform").

7cc7 is committed to handling your personal data responsibly and transparently. This Policy is designed to give you a clear understanding of what personal data we hold about you, why we hold it, what we do with it, and what rights you can exercise in relation to it. We encourage you to read this Policy carefully before registering an account or depositing funds on the Platform.

This Privacy Policy should be read in conjunction with the 7cc7 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 7cc7. Where any conflict arises between this Policy and those documents, this Policy governs in respect of data protection matters.

This Policy applies to all users of the Platform, including registered account holders and visitors who browse the Platform without registering. If you are located in Bangladesh, this Policy applies to all personal data you provide to us through the Platform, regardless of the device or network you use to access it.

2 Data We Collect

7cc7 collects the following categories of personal data in connection with your use of the Platform:

We do not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data) unless you voluntarily disclose such information in the context of a responsible gaming support request, in which case it is processed solely for the purpose of providing that support.

3 How We Collect Data

7cc7 collects personal data through the following means:

• Direct Collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated Collection: Data collected automatically when you access the Platform, including IP address, device identifiers, browser characteristics, and session activity, through the use of cookies, server logs, and similar tracking technologies.
• Third-Party Sources: Data received from payment processors (such as bKash, Nagad, and Rocket) in connection with deposit and withdrawal transactions, and from identity verification service providers when conducting KYC checks.
• Inferred Data: Data derived from your activity on the Platform, such as inferred preferences, risk profile assessments for responsible gaming purposes, and behavioural analytics used to improve the Platform experience.

All data collection methods used by 7cc7 are designed to be proportionate to the legitimate purposes described in this Policy. We do not engage in covert or undisclosed data collection practices.

4 How We Use Your Data

7cc7 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and operating your 7cc7 account, including processing login requests, account updates, and password resets.
• Payment Processing: Facilitating deposits and withdrawals via your chosen payment method, reconciling transactions, and issuing payment confirmations.
• Identity Verification (KYC): Verifying your identity and age to comply with platform eligibility requirements, including confirming that all players are aged 21 or above.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible Gaming: Monitoring your gaming activity to identify potential problem gambling behaviour and, where appropriate, reaching out to offer responsible gaming tools or support resources.
• Customer Support: Responding to your queries, complaints, and support requests, and maintaining records of communications for quality assurance purposes.
• Platform Improvement: Analysing usage data and player behaviour to improve the performance, design, and content of the 7cc7 Platform.
• Legal Compliance: Meeting obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.
• Marketing Communications: Sending you promotional offers, bonus notifications, and news about 7cc7 — but only where you have given explicit consent to receive such communications. You may opt out at any time.

5 Legal Basis for Processing

7cc7 processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and 7cc7 — for example, processing your deposit in order to fund your account balance and allow you to wager.
• Legitimate Interests: Processing carried out in pursuit of 7cc7's legitimate business interests where those interests are not overridden by your data protection rights — for example, fraud prevention, platform security, and analytics.
• Legal Obligation: Processing required to comply with a legal obligation applicable to 7cc7 — for example, responding to a lawful order from a law enforcement authority, or retaining transaction records as required by applicable financial regulations.
• Consent: Processing based on your explicit and freely given consent — for example, sending you marketing emails or SMS promotions. Consent-based processing may be withdrawn by you at any time without affecting any prior processing carried out on that basis.

Where 7cc7 relies on legitimate interests as a legal basis, we have assessed that those interests are not disproportionate to your rights and freedoms as a data subject. You may contact us at [email protected] to request further information about any specific legitimate interests assessment.

6 Sharing Your Data

7cc7 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary to deliver our services:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and associated banking partners, for the purpose of processing deposit and withdrawal transactions.
• Identity Verification Providers: Third-party KYC service providers engaged to assist with age and identity verification checks. These providers process your data under contractual data processing agreements with 7cc7.
• Game Content Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, to the extent necessary to deliver game sessions. Game providers receive only the minimum data required to initiate and record game rounds.
• IT and Infrastructure Providers: Cloud hosting, database, and cybersecurity service providers who maintain the technical infrastructure on which the Platform operates. All such providers are contractually bound to process your data only on 7cc7's instructions.
• Legal and Regulatory Authorities: Relevant law enforcement agencies, regulatory bodies, or courts where 7cc7 is required by law to disclose personal data in response to a lawful request or order.
• Professional Advisers: Lawyers, auditors, and compliance consultants engaged by 7cc7 on a confidential basis where access to personal data is necessary to provide professional advice.

7 Cookies & Tracking

7cc7 uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and gather analytics data. A cookie is a small text file placed on your device by a web server when you visit the Platform. Cookies do not contain executable code and cannot access other data stored on your device.

7cc7 uses the following categories of cookies:

• Essential Cookies: Required for the Platform to function correctly — for example, session authentication cookies that keep you logged in during a game session. These cookies cannot be disabled without impairing your ability to use the Platform.
• Functional Cookies: Remember your preferences and settings, such as your preferred language, stored payment method selection, and responsible gaming limit displays.
• Analytics Cookies: Collect anonymised or pseudonymised data about how players use the Platform — for example, which game categories are most visited and how long sessions last. This data is used to improve the Platform.
• Security Cookies: Used to detect fraudulent activity, identify unusual login patterns, and protect your account from unauthorised access attempts.

You may configure your browser to reject or delete cookies at any time. Please note that disabling essential cookies will affect your ability to access and use certain features of the Platform, including maintaining an active login session. 7cc7 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of targeting you with advertisements on other websites.

8 Data Security

7cc7 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:

• All data transmitted between your device and the 7cc7 Platform is encrypted using industry-standard SSL/TLS protocols (minimum TLS 1.2).
• Personal data at rest is stored in encrypted databases hosted on secure servers with access restricted to authorised personnel only.
• Access to personal data by 7cc7 staff is governed by role-based access controls, and all access is logged and subject to audit review.
• Passwords are stored using one-way cryptographic hashing — 7cc7 staff cannot view your password in plaintext at any time.
• 7cc7's systems are subject to regular security assessments including penetration testing and vulnerability scanning.
• All third-party service providers with access to personal data are assessed for their security posture and are contractually required to maintain equivalent security standards.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 7cc7 will notify you without undue delay and will take all reasonable steps to contain and remediate the breach. If you suspect that your 7cc7 account has been accessed without your authorisation, please contact [email protected] immediately so that we can investigate and, if necessary, suspend your account to prevent further unauthorised activity.

9 Data Retention

7cc7 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a period of five (5) years following permanent account closure, to meet potential legal, regulatory, and dispute resolution requirements.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of five (5) years following the transaction date, in line with standard financial record-keeping practices.
• KYC Documents: Identity verification documents are retained for five (5) years following the completion of the verification process or account closure, whichever is later.
• Customer Support Records: Communications with support (chat transcripts and email) are retained for two (2) years following the closure of the relevant support case.
• Analytics Data: Anonymised or pseudonymised usage analytics data may be retained for longer periods as it no longer constitutes personal data once identifiers are removed.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for the duration of your account plus five (5) years, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with 7cc7's data disposal procedures. Where deletion is not immediately possible (for example, where data is stored in backup archives), the data will be isolated and protected from further processing until deletion is possible.

10 Your Rights

As a data subject, you have the following rights in relation to your personal data held by 7cc7. To exercise any of these rights, please contact us at [email protected] with your registered account username and a clear description of the right you wish to exercise. 7cc7 will respond to all valid data subject requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data that 7cc7 holds about you, together with information about how it is used and with whom it is shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. For straightforward corrections (such as updating your contact number), you can also update certain data directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing and there are no overriding legitimate grounds. Please note that this right is subject to legal retention obligations — for example, 7cc7 is required to retain transaction records for a defined period and cannot delete these on request.
• Right to Restrict Processing: You have the right to request that 7cc7 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being verified following a rectification request.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to 7cc7 in a structured, commonly used, and machine-readable format, and to request that this data be transmitted to another organisation where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where 7cc7 relies on legitimate interests as the legal basis for that processing. 7cc7 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11 Marketing Communications

With your consent, 7cc7 may send you promotional communications including bonus offers, deposit match promotions, free bet notifications, tournament announcements, and platform news via email or SMS to your registered contact details.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in every marketing email sent by 7cc7.
• Replying STOP to any marketing SMS message.
• Updating your communication preferences through your account settings.
• Contacting support at [email protected] with a request to be removed from marketing lists.

Please allow up to 48 hours for your opt-out request to take effect across all communication channels. Opting out of marketing communications will not affect your receipt of transactional and service-related communications, such as payment confirmations, account security alerts, and support responses, which are sent regardless of marketing preference.

7cc7 does not share your contact details with third-party marketing agencies or advertising networks for their own marketing purposes. All promotional communications you receive from 7cc7 are sent directly by 7cc7 or by a contracted communications provider acting on 7cc7's behalf.

12 Children's Privacy

The 7cc7 Platform is strictly restricted to individuals aged 21 (twenty-one) years and above. 7cc7 does not knowingly collect, process, or store personal data relating to any person under the age of 21.

If 7cc7 becomes aware that personal data has been collected from an individual who is under the age of 21, that data will be deleted promptly and the associated account will be permanently closed. Any deposits made by an underage player will be handled in accordance with 7cc7's Terms & Conditions and applicable law.

If you are a parent or guardian and you believe that a minor in your care may have created a 7cc7 account, please contact us immediately at [email protected] so that we can investigate and take appropriate action. 7cc7 takes underage gambling extremely seriously and cooperates fully with any investigation involving a minor's use of the Platform.

13 Third-Party Links

The 7cc7 Platform may, from time to time, contain references to third-party game providers, payment processors, or other service partners. Where links to third-party websites or services appear on the Platform, please be aware that those third parties operate under their own separate privacy policies, which 7cc7 has no control over and is not responsible for.

7cc7 recommends that you review the privacy policy of any third-party service you interact with in connection with your use of the Platform — in particular, the terms governing how your payment method provider (such as bKash or Nagad) handles your financial data. 7cc7's Privacy Policy applies only to data processed directly by 7cc7 in connection with the Platform.

14 Policy Changes

7cc7 reserves the right to update or amend this Privacy Policy at any time. When material changes are made — meaning changes that meaningfully affect how your personal data is collected, used, or shared — 7cc7 will notify you in advance by email to your registered address and/or by displaying a prominent notice on the Platform.

The effective date at the top of this Policy indicates the date on which the current version came into force. Your continued use of the 7cc7 Platform following the effective date of any updated Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with the updated Policy, you should cease using the Platform and may request account closure by contacting support.

Previous versions of this Privacy Policy are available on request by contacting [email protected].

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7cc7 handles your personal data, please contact us using the details below. All data-related requests will be handled with priority by our player support team.

When submitting a data subject request, please include your registered account username, the email address associated with your account, and a clear description of the request you are making. This will help us locate your records and respond as efficiently as possible. 7cc7 will not charge a fee for data subject requests unless they are manifestly unfounded or excessive.